Shipping

Bags and small leather goods are ready to ship and will be dispatched within 2–3 business days.

Shoes are made to order and carefully crafted after purchase. Please allow approximately 3–14 business days for production prior to shipment.

Certain remote or extended delivery areas may be subject to an additional shipping surcharge. If your shipping address is identified as a remote area, DORNER will contact you regarding any applicable additional shipping charges before shipment.

 

Singapore, Asia & Oceania

Orders to Singapore and other Asian countries are shipped via EMS from Korea.

Shipping fees are calculated and charged at checkout. Import duties, taxes, customs fees, and any local postal or customs clearance charges are not included in the shipping fee and are the responsibility of the customer.

These charges are determined by the customs authority or postal service in the destination country and may be collected upon import or delivery.

 

Canada

Orders to Canada are shipped via DHL Express from Korea.

Shipping fees are calculated and charged at checkout. Import duties, taxes, customs fees, and any carrier clearance or processing fees are not included in the shipping fee and are the responsibility of the customer.

These charges are determined by the destination country’s customs authority or shipping carrier and may be collected upon delivery or invoiced separately.

USA & All Other Countries

Orders are shipped via DHL Express on a Delivered Duty Paid (DDP) basis.

For the USA, DDP shipping has been in effect since August 15, 2026.
For the European Union, DDP shipping has been in effect since September 28, 2026.

Shipping charges, duties, and taxes are calculated at checkout and shown separately before payment. These charges are included in the final order total, and no additional import duties or taxes will be collected from the customer upon delivery.

Please note that delivery times are estimates and may vary due to customs clearance or unforeseen delays beyond our control.

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Returns

As all DORNER shoes are made to order, we are unable to accept returns for change of mind or other reasons unrelated to a manufacturing defect.

If you receive a defective or damaged item, please contact us within 7 days of delivery at hello@dorner.com.sg.

To protect the leather outsole, each pair is fitted with a thin protective film. Please try on the shoes indoors without removing the film. Items with the outsole protective film removed are considered worn and are not eligible for return or exchange, unless the item is confirmed to have a manufacturing defect.

For international orders, any import duties, taxes, customs charges, or carrier clearance or processing fees paid by the customer are non-refundable by DORNER. For DDP shipments, duties and taxes paid at checkout are also non-refundable.

Returns – Bags & Small Leather Goods

Bags and small leather goods may be returned within 7 days of delivery, provided they are unused and returned in their original condition.

For returns due to change of mind, the original shipping fee and return shipping costs are non-refundable.

To make the return process easier, DORNER will arrange and provide a DHL return shipping label. The cost of the return shipment will be deducted from the refund amount.

Exchanges

For orders shipped to Singapore, the first size exchange is complimentary. Any import duties, taxes, GST, or customs clearance charges that may apply to the replacement shipment are the responsibility of the customer.

For orders shipped to all other destinations, a flat fee applies to cover return and re-shipping costs:

• USD $50 for orders shipped within Asia
• USD $100 for orders shipped to all other destinations

We offer one size exchange per order under the following conditions:

• • The request must be made within 15 days of delivery.
  • The item must be unworn and in its original condition.
  • Size exchanges are available for EU 39 and below only

Refunds

As DORNER shoes are made to order, returns are not accepted except in cases of manufacturing defects.

Duties, taxes, original shipping fees, and any return-related charges are non-refundable.

For orders shipped to Singapore and other Asian countries, any shipping fees paid at checkout are non-refundable.

For orders shipped to Canada, any shipping fees paid at checkout are non-refundable. Import duties, taxes, customs charges, and carrier clearance or processing fees paid by the customer are also non-refundable by DORNER.

For DDP orders shipped to the USA, European Union, and other DDP destinations, duties and taxes paid at checkout are non-refundable.

If a shipment is refused or returned due to unpaid duties and taxes, incorrect shipping information, failure to collect the parcel, or other circumstances attributable to the customer, all related shipping costs, return fees, customs charges, and handling fees will be deducted from any refund.

Please ensure that your shipping address is entered correctly. DORNER is not responsible for delays or losses caused by incorrect shipping information.

Once the returned item has been received and inspected, refunds will be processed within 5–7 business days.